In the UK Essential Digital Skills Framework, problem solving refers to the ability to use digital tools and technologies to find solutions, troubleshoot issues, and accomplish tasks efficiently. This includes skills such as:
- Using digital tools to find solutions: Understanding how to use search engines, online resources, and specific software to research and identify solutions to problems.
- Troubleshooting: Diagnosing and resolving common technical issues with devices, software, or online services.
- Using online support: Accessing help from online communities, forums, tutorials, and customer support when faced with challenges.
- Adapting to new technology: Learning how to use new digital tools, apps, or software independently when they are introduced.
- Implementing digital solutions: Applying digital tools or resources to improve productivity, automate repetitive tasks, or address specific needs.
- Data analysis: Using data or information from digital sources to inform decision-making and find efficient ways to solve problems.
